“This situation is no longer normal”

Standard

It’s back on now, fortunately. Still getting some hesitation sometimes, though.

Be Swift, Be Precise

That is exactly what I was told by the customer support supervisor I asked to speak to at Clear.com today. This after being without internet service for 30 hours, when we had been told the problem would be resolved in 2-24 hours. So I assume being without internet service for the 24 hours previous WAS normal?

She also told me that their standard response to these situations is restoration in 24-48 hours. If so, then why did the 4 previous reps I spoke to on this issue all say 2-24 hours?

Inconsistency. Another good reason to be leaving soon.

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